FAQs

Simply use the search field at the top of the screen. Type in the item number or keyword and then hit the "Enter" key or click/tap the "search" icon. You can then use the Filter feature to narrow the results.

You can also find products by using the categories listed at the top of the screen under SHOP PRODUCTS or SHOP NOW. Click on the category you are interested in to drill down to the products available.

Our customer service team is available to assist you with any issues you are having with our site. They can be reached at 888.756.4110, or email sales@macombgroup.com with a description of what you are looking for.

In order to provide our customers with the material they need, when they need it, The Macomb Group sources its products from a variety of manufacturers and vendors. A MACOMB GROUP APPROVED™ brand identifies a product sold by The Macomb Group that complies with the form, fit, and function of the products you're looking for.

There are several ways to request a quote.

• 1. Go to the Contact Us page and fill out the form. Describe what you're looking for and/or attach a file.
• 2. Send an email to sales@macombgroup.com with a list of the material you are looking for.
  
• 3. Contact your local branch and talk to someone from our inside sales staff. Our locations can be found here. 

Yes. We support both cXML and OCI punchout. To find out more about punchout and whether or not your business can benefit from punchout integration with The Macomb Group, click here .

Yes. You can chat in real time with one of our dedicated eCommerce customer service representatives. Click the purple chat icon in the bottom right corner of the screen to awaken chat, then click again to launch a chat window. Chat is available Monday through Friday from 8:00am-5:00pm Eastern time.

Dedicated eCommerce Customer Support representatives are available Monday through Friday 7am-5pm. General Customer Support is available Monday through Friday 7am-5pm and Saturday 8am-12pm. You can reach both by calling 888.756.4100. All times are US Eastern.

Please note: You have to be logged in to save favorites and the My Account feature.

Throughout the site, you can save your products to a list that you control called My Favorites. You can use My Favorites to provide quick access to products you use on a regular basis.

On every product detail page you can select My Favorites underneath the ADD TO CART button. This lets you save the products to a list. You can create a new list on the fly or save to an existing list. You can create multiple lists to help you categorize your favorite items. This can make it easier to find items you order often and help you place your order more quickly. You can view all of the lists you create under the My Account menu at the top of the page (under the expandable menu on mobile).

Please note: You have to be logged in to save shopping carts and use the My Account Feature.

To use the My Saved Cart feature, simply add items to your shopping cart as usual. When you are finished adding items, click the Cart icon at the top of the screen. On the SHOPPING CART screen, find the Save Cart link and click on it. A drop down will appear where you can enter a new saved cart name or pick an existing saved cart. If you are entering a new cart name, click the Enter key after you type in the cart name. On mobile, tap the key that corresponds to Enter on your device. Whenever you are ready to complete the purchase, go to "My Account" at the top of the page, and select "My Saved Cart" (under the expandable menu on mobile). There you can edit and update the cart, as well as share it with another user on your customer account. You can add all the contents of My Saved Cart to the shopping cart or pick only the items you want to purchase.

No. But, if you have a commercial account with The Macomb Group, logging in will access your pricing and let you use the features set up for your account.

To order a special item or product, requests should be directed to our sales staff by calling 888.756.4110 or e-mailing sales@macombgroup.com

After placing your order online, an email confirmation will be emailed to you. Your eCommerce order is then looked at by one of our inside sales staff and checked for accuracy. If anything looks out of the ordinary, a sales representative may contact you to ensure you receive the material you are looking for. Once approved you will receive an email with your order acknowledgement. 

Every order is processed as soon as possible, leaving a short window of time to make changes. 
Please contact customer service at 888.756.4100 as soon as possible with any changes.

Due to security measures in place to protect you, an order may not go through for various reasons, ex. billing/shipping info not the same, error in transmission. In the event this happens, your order does not go through but you may see a charge on your credit card. Please be aware this is only a pending charge, it will not post and should disappear within a couple days. Should this occur, please call us at  888.756.4100 and we'd be happy to place the order over the phone.

If you’re purchasing an in-stock item and order before 2pm, your item will ship same day. Please be aware that our inventory can ship from our different warehouses in the US and tracking will be provided for each shipment made from your order.

The majority of our inventory ships from our headquarters in Sterling Heights, MI. Depending on the parts you order, we have 29 other locations in the Midwest, Mid-Atlantic and Southeast where your items could ship from.

If you selected UPS as your shipping method, after your order ships you will receive an email with the tracking information.

Yes. The UPS rates on the website are only estimates. If the actual UPS shipping charges exceed those shown on your order by 10% or more, a Macomb Group representative will contact you to review shipping charges before processing your order.

Currently, we do not offer shipping to international locations on Macombgroup.com. If you require International shipping please call and place your order with one of our sales specialists at 586-274-4100.

At this time, we do not ship orders placed on our website to Hawaii, Alaska or US Territories. To ship to one of these destinations please call our sales specialists at  586-274-4100.

At this time, due to Prop65 restrictions we do not ship to California. Please call us at 586-274-4100 with any questions.

Click the My Account icon at the top right hand side of the screen to login and choose order history from the list. Be sure the missing item/s is listed on your order. If you selected UPS as your shipping method, check your email for tracking information. Some items may ship from different locations so more than one email with tracking may be sent. If the item/s is listed on your order, you have received all other items and have no tracking for the item in question, please contact us at 888-756-4110.

Please inspect shipments from The Macomb Group PRIOR to signing for delivery. Customers are responsible for any damaged products due to shipping if an approval signature is received. Claims for shipping damages, discrepancies or shortages must be made within 3 days of receipt of the material. Please contact The Macomb Group at  888.756.4100 upon receipt of your order. Claims on direct ship items must be made with the carrier that delivered the material in question. Macomb Group Customer Support will work to resolve concealed damage shipments on UPS or FedEx deliveries that are reported within 48 hours.

The Macomb Group accepts the following credit cards: American Express, Discover, MasterCard, and Visa.

IMPORTANT NOTICE: We do not accept debit cards as a form of payment.

The macombgroup.com website utilizes a trusted, independent third-party service from FIS known as the Worldpay Integrated Payment gateway to assure that your payment information is handled with the utmost security.

The Worldpay gateway is reviewed annually by a PCI qualified security assessor and validated as PCI Data Security Standard (DSS) compliant. This is independently verifiable on the Visa registry of compliant service providers.

Your credit card information is securely transmitted directly from your fingers to Worldpay and is never stored on macombgroup.com servers.

You can place an order using any of the following methods: 

• Make a free call: 888.756.4110


• Send us a fax: 586.274.4125


• Send us an email: sales@macombgroup.com


• Visit one of our branch locations  and place your order in person.


• Integrate your procurement system using punchout. Learn more.

You will always be charged sales tax when you order online. When we receive your order we will check to see if we have your tax-exempt certificate on file and adjust your order accordingly.

You can email a copy of your tax-exempt certificate to  ar@macombgroup.com or fax it to 586.268.5205. 

Contact the salesman who handled your order or call 586.274.4100.

For returns, please call our Corporate Office at 586.274.4100 or the local branch where the order was placed. You may also email us at sales@macombgroup.com.  A member of our sales team will provide instructions to facilitate the return process.  Click here to view the complete Macomb Group Return Policy.

Please be aware that cut lengths of pipe, coil, hose or any fabricated items are not returnable.

No, it is not necessary to register to view products or to make a purchase.

The purpose of registering online is to access the commercial account you have with The Macomb Group through our website. That means you need to have a commercial account with The Macomb Group before you can register.

I already have a commercial account:  If you already have a commercial account with us and want to register online, you'll need to enter your account information and Customer ID (see next question). Once you submit your registration request, we’ll review your account and send you a confirmation email. You will then be able to log in to your account. Start the registration process by clicking  here.

I don't have a commercial account:  If you don’t have a commercial account you can request one by starting with a credit application. Our accounting team will review your application and contact you. You can access our credit application by clicking  here.

There are a few ways to find your Macomb Group Customer ID:

• Use the Live Chat feature built into macombgroup.com
  
  
• Call or email your Macomb Group sales representative. (If you do not have a salesperson you usually deal with, you can call your local branch for assistance.)
  
  
• Go to Contact Us  and email us.
  
  
• Your Customer ID is located on all Macomb Group Delivery Receipts. (It is below the Bill To address, above the PO number.)

There are numerous benefits to registering for an online account:

• When you log on to the website, you'll see your negotiated company pricing.
  
  
• You'll have access to the MY ACCOUNT menu which shows you open orders and order history, lets you pick from stored shipping addresses, displays past invoices, lets you save multiple shopping carts for repeat purchases and keep-full items, and stores your favorite items for easy access. You can also use the Quick Order Pad to enter or upload a large number of items at once.
  
  
• If your commercial account is set up for multiple jobs, you'll be able to pick the job you want to order for.
  
  
• You'll be able to take advantage of Punchout if your company uses a procurement system equipped with this feature. To learn more  click here .

Click on the My Account icon at the top of the screen (Login/Register on mobile), and enter your username and password, then click "SIGN IN".

You can reset your password by clicking this link, or you can click on the "My Account" icon at the top of the screen (Login/Register on mobile), and click on "Forgot your password?"

To find a Macomb Group branch, click the LOCATIONS link in the top navigation (open the menu on mobile) or go to the link in the Contact US section of the footer of the website. Contact the local office in your area. To see all of our branches right now, click here. 

We can fax or email you a copy. Email ar@macombgroup.com or call our Accounting Department at 586.268.0720.

We have a 24/7 hotline for off-hours emergencies. In the event of an emergency, after-hours or the on the weekend, please call 586.693.6236.